Economy Shipping (5-10 days) is always free for every product, every size, every weight. We use the USPS priority mail for packages over a pound (like our spa wraps and blankets), and First Class Mail for packages under a pound (like our caps and hats and small items), for our economy shipping. We ship in 1-2 days of receipt of the order. We provide you with a tracking number so you can track it online at the USPS.com website. Please wait a full 12 days (10 days shipping + 1-2 days handling time) before contacting us for a lost shipment. Rest assured, if the tracking shows you did not get your order in 12 days, you will be promptly refunded or another package sent out, which ever you prefer. If it shows it was delivered but you can't find it, please call your local post office with the tracking number as sometimes they won't leave a package but bring it back to the post office for you to pick up (and they often don't leave a note that they did this.) Also check around any porches, back door, etc. to see if perhaps they left it there. We will be sure you get taken care of to your satisfaction. God bless you and thanks for checking out our store!